EverLucent Vault is operated by EverLucent Vault LLC and sold through our payment provider and Merchant of Record, Paddle.com. All refund requests for EverLucent Vault subscriptions, modules, and one-time purchases are handled by Paddle and are governed by Paddle's refund policy.
Paddle's refund policy
Paddle evaluates each refund request on its individual circumstances, including the nature of the product, the reason for the request, and evidence of use. Paddle may decline requests where there is evidence the product has been substantially used, downloaded, or exported, or where a request appears to be abusive. Full terms are available in Paddle's official Refund Policy and the Paddle Checkout Buyer Terms.
How to request a refund
- Visit paddle.net and locate your order using the email address you used at checkout.
- Submit a refund request through Paddle's portal.
- Or contact us at support@everlucentvault.com and we will pass the request to Paddle.
Cancellations
You can cancel any subscription at any time from the customer portal. Cancellation stops future renewals; it does not by itself trigger a refund of past charges. Refunds for past renewal charges are handled under Paddle's refund policy above.
Coaching sessions
Individual coaching sessions and session packs are refundable until 24 hours before the first scheduled session, after which they are non-refundable but may be rescheduled. Unused sessions in a pack remain valid for 12 months from purchase. See the Coaching Services Agreement for details.
Questions
Email support@everlucentvault.com for any billing or refund question.