This Software-as-a-Service Agreement ("SaaS Agreement") is between you and EverLucent Vault LLC and supplements our Terms of Service. It applies to all paid subscriptions to EverLucent Vault, including individual practitioner plans, organizational seats, and coaching memberships.
1. Subscription and renewal
Subscriptions are sold on a monthly or annual basis and renew automatically at the then-current rate until canceled. You may cancel at any time through the customer portal; cancellation takes effect at the end of the current billing period unless otherwise stated.
2. Fees and taxes
All fees are payable in advance and are exclusive of applicable taxes, which are calculated and collected by Paddle.com as Merchant of Record. We may change pricing for future renewal periods on at least 30 days' notice; pricing in your current period is unaffected.
3. Seats and authorized users
If your plan includes multiple seats, each seat must be assigned to a single named individual. Sharing credentials, rotating seats among many users, or otherwise circumventing seat limits is prohibited.
4. Service availability
We aim for high availability but do not commit to a specific uptime SLA. Scheduled maintenance, upstream provider outages, and emergency security work may interrupt service. We will use commercially reasonable efforts to provide advance notice of planned downtime.
5. Data, backups, and export
Your records, uploads, and configurations stored in the Service are your data. We perform routine backups for operational continuity, but you remain responsible for maintaining your own copies of critical records. You may export your data at any time using built-in export tools. On termination, we will retain your data for a reasonable window (typically 30 days) before deletion.
6. Security
We use commercially reasonable administrative, technical, and physical safeguards, including encryption in transit and at rest, role-based access controls, audit logging, and Row Level Security on all per-user records. No security program is perfect; you remain responsible for the security of your own devices, networks, and credentials.
7. PHI prohibition
EverLucent Vault is not configured as a HIPAA-covered system and does not provide a Business Associate Agreement. You must not upload, paste, transmit, or store Protected Health Information (as defined under HIPAA) in the Service. The Service includes automated PHI detection and may block, redact, or quarantine content that appears to contain PHI. Repeated PHI violations are grounds for suspension or termination.
8. Third-party services and AI providers
The Service uses third-party infrastructure (including cloud hosting, AI providers, payment processors, and reference-data APIs). Your use of those features is subject to their respective terms. We are not responsible for upstream API outages, model changes, deprecations, or pricing changes.
9. Support
Standard support is provided by email at support@everlucentvault.comduring reasonable business hours. We aim to respond within two business days. Coaching customers receive scheduled time through the booking calendar; that time is not support.
10. Term and termination
This SaaS Agreement remains in effect for as long as you have an active subscription. Either party may terminate for material breach not cured within 15 days of notice. Sections that by their nature should survive termination (fees owed, IP, disclaimers, liability limits, indemnification, governing law) survive.
11. Conflict
If there is a conflict between this SaaS Agreement and the Terms of Service, this SaaS Agreement controls for subscription-specific matters and the Terms of Service control for everything else.