1. Who we are
EverLucent Vault is a software-as-a-service product operated by EverLucent Vault LLC("EverLucent Vault," "we," "us," or "our"). By creating an account, accessing the website, or using any part of the Service, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.
2. Who can use the Service
EverLucent Vault is a B2B platform designed exclusively for licensed clinicians (including nurse practitioners, physicians, physician assistants, and other credentialed healthcare professionals) and their authorized administrative staff. By using the Service you represent that:
- You are a licensed healthcare professional in good standing in at least one U.S. jurisdiction, or an authorized administrator acting on behalf of one;
- You are at least 18 years old and legally able to enter a binding contract;
- If signing up on behalf of an organization, you have authority to bind that organization.
The Service is not intended for patients or members of the general public, and is not a patient-facing product. Patients should not be granted accounts.
3. The Service
EverLucent Vault provides software tools that help clinicians organize licensure, certification, DEA, PDMP, malpractice, credentialing, CME, and practice-management records; draft documentation; and access educational and reference content. The Service is an educational and administrative drafting assistant. It is not a clinical decision-support system, electronic health record, or diagnostic device, and is not a substitute for your independent professional judgment.
4. Your account and content
You are responsible for the accuracy of information you submit, for keeping your credentials confidential, and for all activity under your account. You retain ownership of content you upload. You grant us a limited, non-exclusive license to host and process that content solely to provide the Service to you.
5. Acceptable use
Your use of the Service is also governed by our Acceptable Use Policy, which prohibits, among other things, uploading Protected Health Information (PHI), unlawful use, infringement of intellectual property, security interference, scraping, and any use that could create patient safety risks.
6. Fees, billing, and Paddle as Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Termsand our Refund Policy.
Subscriptions renew automatically at the end of each billing period until canceled. Coaching sessions and session packs are governed by the Coaching Services Agreement.
7. AI and educational content
The Service includes generative-AI features that draft documentation, summarize references, and produce educational text. AI output may be incomplete, inaccurate, or outdated. You are solely responsible for reviewing, verifying, and editing every AI-generated output before relying on it, applying it to any patient, or using it in any clinical, regulatory, or business decision. You must have the legal right to any content you input as a prompt.
We may filter, restrict, or remove AI outputs that violate our Acceptable Use Policy or that we believe could create a safety, legal, or compliance risk.
8. Service level; infrastructure disclosure
We do not warrant that the Service will be uninterrupted, error-free, or available at any specific time. The Service depends on third-party infrastructure, AI providers, and data sources whose availability, behavior, and pricing are outside our control. We are not liable for outages, changes, errors, or discontinuations of those upstream services.
9. Intellectual property
We retain all rights, title, and interest in the Service, including all software, documentation, branding, and content (other than your content). You receive a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal professional purposes within your subscribed plan. No reverse engineering, resale, or circumvention of technical limits.
10. Modifications
We may add, change, suspend, or remove features at any time, including for safety, legal, or compliance reasons. We may update these Terms by posting a revised version with a new effective date; continued use after the effective date constitutes acceptance.
11. Suspension and termination
We may suspend or terminate your access for material breach, non-payment, suspected fraud, security risk, or repeated or serious policy violations. On termination, your right to use the Service ends immediately. We will provide a reasonable period to export your data unless prohibited by law or safety concerns.
12. Disclaimers; no warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. SEE ALSO OUR MASTER DISCLAIMER.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (E.G., FRAUD, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE).
14. Indemnification
You agree to indemnify and hold harmless EverLucent Vault LLC and its officers, employees, and agents from any claim arising out of (a) content you upload or generate, (b) your unlawful or unauthorized use of the Service, (c) your violation of these Terms or our Acceptable Use Policy, or (d) any clinical, regulatory, business, or compliance decision you make in connection with the Service.
15. Governing law; disputes; U.S.-only Service
The Service is offered exclusively to licensed healthcare professionals located in the United States. We do not market or make the Service available to users in the European Union, European Economic Area, United Kingdom, or other jurisdictions outside the U.S., and the Service is not designed to comply with non-U.S. regulatory frameworks (including the EU AI Act). If you access the Service from outside the U.S., you do so on your own initiative and are responsible for compliance with local law.
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Indiana, unless otherwise required by law.
16. Miscellaneous
You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the remainder remains in effect. Neither party is liable for failure to perform due to events beyond reasonable control.
17. SMS communications and consent
By providing your mobile number, you consent to receive SMS messages from EverLucent Vault for account-related, appointment, renewal, and operational notices. Message frequency varies. You may opt out at any time by replying STOP. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. For more details, see our Privacy Notice.
18. Contact
EverLucent Vault LLC · support@everlucentvault.com